Support

Need help with Told in Pieces: Jigsaw Story? Write to us at circejasmine@gmail.com and tell us your device model, iOS version and what happened. We read every message.

My pearls or unlocked chapters are missing

Your pearl balance, hint count and unlocked chapters are saved in your own iCloud account. On a new device or after reinstalling, sign in with the same Apple ID, make sure iCloud is turned on for the app (Settings > your name > iCloud), and open the game while connected to the internet. It can take a few minutes to appear.

Restore Purchases

Pearl packs are consumable items, so Apple cannot restore them the way it restores a one-time unlock. If you have not received a pearl pack you paid for, open the Pearl Shop and tap Restore Purchases; the app will check for any purchase that has not been delivered yet. If it still does not appear, contact us with your Apple receipt email.

Refunds

Purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com.

Ads and privacy choices

The game is free and shows ads. Where required, you can change your consent choice at any time in the game under Settings > Privacy Options. You can also manage tracking permission in your device Settings. See our Privacy Policy for details.